![]() If the automatic renewal is turned off, your subscription will continue until its expiration date and will not be renewed.If you have a yearly subscription, you will be notified by email before your card is charged.Your subscription is extended from the original expiration date, so you do not lose any time you paid for by renewing 30 days in advance. Renewal occurs 30 days before the expiration date for yearly plans, and on the expiration date for monthly plans.If you subscribed during a promotion, used a coupon code, or received a discount, your subscription will automatically renew for the full price of the subscription at the end of the discount period.Automatic renewal ensures that everything is taken care of in advance and allows time to resolve any issues with payment. If it takes longer than that, please reach out to your banking institution for assistance.īy default, plans, domains, and other subscriptions are set to automatically renew to ensure there’s no disruption in your services, loss of features, or loss of your custom domain name. Depending on your location and bank, it can take up to 30 days. Note that it may take somewhere between 5-10 business days for the refund to reflect in your bank statement. You will keep the domain and can use it elsewhere, or cancel it so it won’t be renewed next year. If you used a free domain credit to register a domain and request a refund after the 96-hour domain refund period, we will retain the cost of the domain and refund the remaining amount of the plan. Domain redemption fees are non-refundable unless the redemption process fails.96 hours for domain registrations and renewals (to be eligible for a refund, you must cancel the domain.) See this page for complete information on domain cancellations.Some products have different refund timeframes. Monthly plans can be canceled for a refund within 7 days of renewal. This includes the plans, Premium Themes, Google Workspace, Professional Email, and Add-ons. Most subscriptions can be canceled for a refund within 14 days of purchase or renewal. Once you have the email to confirm it is complete, we recommend checking your site content before making it public once again on the Free plan. The site is made Private during the plan removal. This will remove the plan or domain from your account, removing all features immediately. When you have turned off the automatic renewal, you will see a Remove Plan or Remove domain option instead of “Cancel Subscription”. To remove a purchase completely, first, cancel it using the steps above. You’ll have the option to chat with us if there’s anything we can help you with before you remove your plan.Fill out the brief survey and click Next Step.The next screen explains that canceling will keep your subscription active until the expiry date, but it will not automatically renew after that.On your Purchases screen, click on the purchase you wish to remove.You will still own your purchase until the date of expiry. Canceling a purchase will turn off the automatic renewal, ensuring you will not be charged again.
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