PS I think that NetSupport created an online control of its software like LogMeIn, but i couldnt find it, maybe they've stopped.Īctually it worked well but I understand that it's a more complicated solution than teamviewer, logmein etc. Unfortunately I dont remember how much this software costed (they bought it before i joined their team) but i think it was not so cheap. So when the notebook was in our LAN we could reach the computer using the native control protocol while when it was outside our network its client automatically connected to our gateway and we could see and control it via internet just like it was inside. on a server hosted in the employer datacenter a specific gateway version was installed (this server was exposed on the internet).on IT staff's computers there was a "control" software that could be used to remotely control che employees' computers.the employees has their client installed on the notebook.It had a "gateway" function that could bypass firewalls. By default, the process takes a few minutes, in which the app copies the configuration. The only solution I've found is WebEx's Remote Support, which is WAY too expensive ($449/month for us).Ī couple of years ago in my previous job we used NetSupport Manager (I think it was v8 or v9). Is anyone else having this issue or is it a problem on my end. I am looking for alternatives that provide the same reverse connection capabilities to avoid firewall issues. Unfortunately, the product doesn't work well with 64-bit O/S's and Vista in general (slows down by a factor of 10 or so). Remote Desktop, VNC software, or many other similar tools). This tool was pretty cheap (~$400 onetime for 3 support staff), and worked great - the client's PC actually initiates the connection to us, so there's never any firewall issues (vs. To assist client with software problems and perform training, we currently use a tool called Remote Helpdesk to connect to their computers and guide them through the process. It is not currently accepting new answers or interactions.Īny recommendations for Remote Assistance software that does not require firewall modification for clients? etc/lib/ometascan(node): application config files. This question and its answers are locked because the question is off-topic but has historical significance. By default, TLS is not enabled for the basic configuration wizard.
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